Warm Hub Project

Warm Hub Project

What is the Warm Hub Project?

Thw Warm Hub Project, aims to support vulnerable and fuel poor people living across rural Northumberland.

‘Warm Hubs’: are places within the local community where vulnerable people can be assured of finding a safe, warm and friendly environment in which to enjoy a healthy good value meal, and the company of other people.

Each venue that joins the scheme is asked to undergo an assessment to ensure that the service they offer meets a minimum standard.  Reaching this standard entitles them to call themselves a ‘Warm Hub’ and to use the Warm Hub logo.

Why is this Project needed?

Northumberland is one of the most sparsely populated counties in England with just 63 people per square kilometer.  40.7% of Northumberland’s population – 151,885 people live in rural areas (defined as small towns & fringes, villages, hamlets and isolated dwellings).  Of these more than 20% are over the age of 65, 15,075 people report themselves as having limiting long-term illness and 17,550 people are income deprived.

There is a nationwide agenda to tackle the problems associated with fuel poverty but rural isolation presents a significant barrier to reaching many of those most in need.  This project seeks to overcome this barrier.  Community Action Northumberland has a long history of working with rural communities and has a strong network of links with community anchors such as parish councils and village halls. 

We believe that village halls and other community buildings provide a natural access point through which to reach local communities.

How can a venue become a Warm Hub?

Community Action Northumberland will work with village halls and other community buildings to ensure that they meet the Warm Hub standard, e.g. that:

  • The building is ‘fit for purpose’.  CAN staff will support the management committee to undertake risk assessments, energy audits and accessibility checks.  A small grant can be made available to carry out simple upgrades as well as support to find funding for more extensive work
  • Governance and policies are in place
  • Appropriate insurances and licences have been acquired
  • Suitable volunteer recruitment processes are iundertaken including DBS checks where appropriate.
  • Volunteers receive ongoing support and training in Dementia Awareness, Food Safety, Equality and Diversity and First Aid

These are considerable incentives for community buildings to participate in the Warm Hubs Scheme. Once all these measures are in place, the hall will receive Warm Hub accreditation and be entitled to use the Warm Hub logo.

How are the Warm Hubs run?

The scheme is very flexible and each Warm Hub will be run by local people for local people – ensuring that the scheme best meets the needs of their own community.

CAN staff are available to offer ongoing advice and support, and will carry out periodic checks to ensure that the Warm Hub standard continues to be met.

What can the beneficiaries expect?

As a minimum, beneficiaries can expect:

  • A hot healthy good value meal
  • Social activities
  • Advice and support on relevant issues
  • A chance to meet with other local residents and keep in touch with what is going on in their community.

Who are the beneficiaries?

Any one who is vulnerable, at risk of being fuel poor or who simply needs support or company.

What makes the Warm Hubs Project unique?

Warm Hubs is unique in offering a flexible partnership approach:

Local people run this local service to meet identified community needs, safe in the knowledge that they are operating to a recognised standard, and with the expert support of CAN staff.

Where is the area of benefit?

Currently, this project runs across rural Northumberland, although we believe there is potential to extend  into other areas.

Who do I contact if I want to be involved?

We are currently unable to register any new  Warm Hubs as we are up to our full capacity.  However we are keeping a list of interested organisations whilst we look for further funding to extend the project. 

If you would like to be added to the list of potential warm hubs,  are interested in supporting or funding this initiative, or would just like to be kept informed about Warm Hubs, please contact:

info@ca-north.org.uk or telephone 01670 517178


To find out more - watch our Warm Hubs video here


The Warm Hub Project is funded through a generous grant from Northern Gas Networks.